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John Hughes Ford
Terms and Conditions
[1] The Low Price Tyre Guarantee offer is available to private retail and Blue Business Fleet customers on Dunlop, Goodyear, Pirelli, Firestone, Bridgestone, Michelin, Continental, BFGoodrich, Hankook and General Tire tyre that are stocked by participating Ford dealers. Competitor tyres must be new and identical from an Australian tyre retailer. Offer includes “4 for 3” or similar competitor offers, but excludes competitor cashback offers, gift cards, “wheel and tyre bundles” tyres purchased under an instalment payment plan, clearance and liquidation stock, and any competitor quotes that cannot be verified. Customer must present a competitor quote for a competitor tyre (Competitor Tyre) that includes the date of generation, tyre specification information (i.e. brand, quality, size, speed, load, and sidewall) and price of the tyre. If the Competitor Tyre quoted price does not include fitment, the participating Ford dealer will deduct $25 from their quoted price to determine the Price Match Tyre price. For quotes or advertising from online retailers or retailers located more than 80km from the participating Ford dealer, a freight charge of $20 per tyre will be added to the quoted price to determine the Competitor Tyre price. Competitor quote date must be within 30 days of Price-Matched Tyre purchase date. Competitor quote can be presented at the time of purchase (in which case, the customer will pay the competitor price), or within 30 days of purchase (in which case, the customer will receive a refund equal to the difference between the amount paid at time of purchase, and the Competitor Tyre price). Competitor quote must be a printed quote or web-based advertisement. Ford reserves the right to call the competitor to verify the price and availability of the tyre quoted. Verbal or handwritten quotes, personal customer discounts, personal customer quotes received via email, and other quotes that cannot be verified are ineligible. Ford reserves the right to vary or withdraw the Low Price Tyre Guarantee offer at any time.
SERVICE LOAN CAR TERMS AND CONDITIONS
In these Terms and Conditions:
Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.
Blue Business Fleet Customer means a customer with a valid ABN who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle.
Connected Vehicle means a Ford Vehicle which contains a Ford factory-fitted embedded modem containing a SIM card which enables the vehicle to connect to the internet.
Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the “logbook”) supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.
Eligible Vehicles means all Ford Vehicles as defined in these Terms and Conditions and specifically excludes:
(a) privately imported vehicles;
(b) ‘grey import’ vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.
Ford means Ford Motor Company of Australia Pty Limited, ABN 30 004 116 223.
Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia.
Service Loan Car includes a Connected Vehicle and means the Ford Vehicle provided to a customer completing a Scheduled Service or Overnight Warranty Work by a Participating Dealer in accordance with these Terms and Conditions.
Gold Business Fleet Customer means a customer with a valid ABN who owns a fleet of twenty-five or more motor vehicles and a minimum of one Eligible Vehicle and did not obtain any platinum fleet or government discounts when purchasing the Eligible Vehicle.
Master Reset means the process to reset the SYNC system and the embedded modem in a Connected Vehicle to the factory default setting (partial modem activation). This will delete all authorised users, remove access to the Connected Vehicle via any linked FordPass account and erase all SYNC stored data (including paired devices, phone book, call histories and stored addresses). Master Reset can only be performed in the Connected Vehicle and must be performed by following the instructions provided by the Participating Dealer.
Participating Dealer means an Authorised Ford Dealer who agrees to provide a Service Loan Car to customers obtaining a Scheduled Service or Overnight Warranty Work pursuant to these Terms and Conditions.
Retail Customer means a natural person who owns a fleet of less than five motor vehicles and a minimum of one Eligible Vehicle and did not obtain any fleet or government discounts when purchasing the Eligible Vehicle.
Scheduled Service mean for all Eligible Vehicles, each scheduled A, B or C services as set out in the Customer Assistance, Warranty and Service Guide.
Silver Business Fleet Customer means a customer with a valid ABN who owns a fleet of between five and twenty-four (inclusive) motor vehicles and a minimum of one Eligible Vehicle.
Overnight Warranty Work means any overnight repairs to an Eligible Vehicle that are covered by the Ford Express New Vehicle Warranty as set out in the Customer Assistance, Warranty and Service Guide. Pursuant and subject to these terms and conditions, Service Loan Cars are available to eligible customers on Scheduled Services or Overnight Warranty Work to Eligible Vehicles at Participating Dealers.
2. Eligibility Criteria
Service Loan Cars are available at Participating Dealers only. Retail and Blue, Silver and Gold Business Fleet Customers who complete a Scheduled Service or require Overnight Warranty Work for their Eligible Vehicle will be eligible for a Service Loan Car.
3. Other Conditions of the Service Loan Car Program
Provision of a Service Loan Car may be dependent on advanced booking and availability. The Service Loan Car provided may not match the Eligible Vehicle that is being serviced/repaired.
Customers who choose to use a Service Loan Car:
- Are required to replace fuel used.
- Are required to pay for tolls or fines incurred.
- May be charged a penalty for late return.
- May be charged an excess in the event of damage.
- May be offered an insurance excess waiver for an additional fee.
- Where the Service Loan Car is a Connected Vehicle, acknowledge and agree that the embedded modem is in a partially activated state and is sending data, comprising vehicle diagnostic and maintenance data, the electronic serial number of the modem, the SIM serial number and the vehicle identification number, to Ford’s parent company Ford Motor Company in the USA. Where data sent from the Connected Vehicle is linked to an identifiable individual, Ford will manage this as personal information and in accordance with the Ford Australia Connected Vehicle Terms and Privacy Policy (available at www.ford.com.au/fordpass). The Ford Australia Connected Vehicle Terms and Privacy Policy states how an individual can access or correct any personal information Ford holds about them, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. Contact Ford on 13FORD (13 63 73) or by emailing foacust1@ford.com.
- Where the Service Loan Car is a Connected Vehicle, and the customer and/or any other person links the Service Loan Car to a FordPass account, the customer must conduct a Master Reset of the Service Loan Car prior to returning it to the Participating Dealer.
4. Dealer Conditions
Participating Dealers may require Customers to comply with general usage conditions.
FORD SERVICE PRICE CALCULATOR TERMS AND CONDITIONS
1. Definitions
In these Terms and Conditions, capitalised terms have the following meanings:
Additional Scheduled Maintenance Items means any selected additional scheduled maintenance items requiring routine servicing on a time or kms basis where the Eligible Vehicle has been used under ‘normal’ driving conditions as set out in the Customer Assistance, Warranty and Service Guide, including but not limited to brake fluid replacement and coolant change.
A or B Scheduled Services means:
(a) for all Ford Vehicles (excluding PJ/PK Ranger, ZC/ZD Escape, JH Econovan, Transit/Transit Custom and Mustang R-Spec), each standard scheduled A or B services which are scheduled to occur at each 15,000km or 12 month interval (whichever occurs first);
(b) for PJ/PK Ranger, ZC/ZD Escape and JH Econovan, each standard scheduled A or B services which are to occur at each 10,000km or 6 month interval (whichever occurs first);
(c) for Transit and Transit Custom, each standard scheduled A or B services which are scheduled to occur at each 30,000km or 12 month interval (whichever occurs first); and
(d) for Mustang R-Spec, each standard scheduled A service which is scheduled to occur at each 10,000km or 6 month interval (whichever occurs first),
as set out in the Customer Assistance, Warranty and Service Guide.
Authorised Ford Dealer means a Dealer appointed by Ford to sell new and /or demonstrator vehicles of the kind marketed from time to time by Ford in Australia and to perform Ford warranty service on such vehicles.
Ford 4 Year Service Program Included Service means a service which is included in the program being one of the first four A or B Scheduled Services, required on a Special Vehicle that has not reached the earlier of 4 years or 60,000kms (or 120,000kms for Transit/Transit Custom vehicles). For Mustang R-Spec vehicles, the service program only includes A logbook services for 24 months / 40,000kms (whichever comes first), excluding any Additional Service Items, as per the Customer Assistance Warranty and Service Guide.
Customer Assistance, Warranty and Service Guide means the official Ford Customer Assistance Warranty and Service guide (also referred to as the “logbook”) supplied with the vehicle at the time of purchase, which includes warranty and maintenance records.
Eligible Vehicles means all Ford Vehicles (as defined in these Terms and Conditions) built from 2007 but excluding Excluded Vehicles and specifically excluding:
(e) privately imported vehicles; and
(f) ‘grey import’ vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.
Excluded Vehicles means any vehicles, that were first purchased:
(a) under Ford’s Privilege Club Program or Dealership Employee Program;
(b) by a Silver, Gold or Platinum Fleet customer (and/or Blue Fleet customers for 2020MY Mustang R-Spec vehicles only);
(c) by a government customer; and
(d) by Ford as a Company Vehicle.
Ford means Ford Motor Company of Australia Pty Limited, ABN 30 004 116 223.
Ford Vehicle(s) means a Ford branded vehicle produced in Australia or imported by Ford and distributed in Australia and specifically excludes:
(a) privately imported vehicles; and
(b) ‘grey import’ vehicles, i.e. vehicles imported other than through authorised Ford channels for the purpose of resale.
Participating Dealer means an Authorised Ford Dealer who agrees to perform a Price Calculator Service for a price equal to or less than the Total Calculator Price pursuant to these terms and conditions.
Price Calculator Service means a scheduled service performed by a Participating Ford Dealer for a price equal to or less than the Total Calculator Price (excluding any additional maintenance items that may be required, as determined by your Dealer at the time of service), pursuant to these terms and conditions.
Special Vehicle means a 2019MY Endura onwards, 2019MY Focus onwards, 2019.75MY Ranger onwards, 2019.75MY Everest onwards, 2019.75MY Transit onwards, 2019.75MY Transit Custom onwards, 2020.25MY Fiesta ST onwards, 2020.25MY Focus ST onwards and 2020MY Mustang onwards vehicles (excluding R-Spec) first purchased by a Private or Blue Fleet customer or as a dealer demonstrator/service loaner (CCLV) vehicles, excluding vehicles purchased under Ford’s Privilege Club program or Ford’s Dealership Employee Program and provided it is a Ford Vehicle(s) as defined in these Terms and Conditions and eligible 2020MY Mustang R-Spec vehicles first purchased by a Private Retail customer only.
Special Price means the maximum price (published at the time of Special Vehicle purchase) that will apply to each Price Calculator Service performed at a Participating Dealer.
Total Calculator Price means the maximum price for a specified Price Calculator Service, as published at ford.com.au/service/calculator, which will remain valid for the stated effective period of the web-quote. The Total Calculator Price is based on information provided by the customer about the Eligible Vehicle. The actual service cost will be as agreed between the customer and the Participating Dealer after the dealer’s assessment of the Ford Vehicle. For clarity, the maximum price that will be shown for a Price Calculator Service (being one of the first four A or B Scheduled Services on a Special Vehicle without any Additional Scheduled Maintenance Items) will be the Special Price.
Pursuant and subject to these terms and conditions, Price Calculator Services are available on Eligible Vehicles at Participating Dealers.
2. What is covered under a Price Calculator Service?
The applicable Total Calculator Price will cover the standard items in each Scheduled Service where the Eligible Vehicle has been used under ‘normal’ driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘A’ and ‘B’ service schedules). Vehicles that have been used in severe or unusual driving conditions (as set out in the Customer Assistance, Warranty and Service Guide under the ‘C’ service schedule) may require additional labour, additional items, or additional servicing at more frequent intervals. Any additional labour, items and servicing will not be covered in the Total Calculator Price.
The standard items included in each Scheduled Service are listed in the ‘A’ and ‘B’ service schedules in the Customer Assistance, Warranty and Service Guide.
Price Calculator Services cover the:
(a) labour;
(b) parts (subject to section 3 below);
(c) lubricants; and
(d) sundries which includes items such as oil and waste recycling and or removal, workshop supplies etc,
required to provide a Scheduled Service.
It is your responsibility to ensure that you present your vehicle for servicing at the intervals recommended. If you fail to do so, additional work may be identified which is not included in the Total Calculator Price.
3. What is not included in a Price Calculator Service?
A Price Calculator Service does not include the following items:
(a) Directional tyre rotation where required (unless selected);
(b) Repair of accident damage to any component of the vehicle;
(c) Additional maintenance due to modification from original specification;
(d) Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment) (unless selected);
(e) Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Customer Assistance, Warranty and Service Guide – C service schedule);
(f) Air conditioners filter replacement (unless selected);
(g) Anything not specified as A and B Scheduled Services such as additional items of labour, parts or fluids (unless selected);
(h) Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;
(i) Service or maintenance of non-genuine Ford parts;
(j) Service, fitment or maintenance of any accessories, including Ford accessories.
Please note: Authorised Ford Dealers are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Ford Dealer undertakes the additional service or maintenance work.
4. How often will the prices be changed?
Ford will update the Ford website (ford.com.au/service/calculator) with any changes to the price of a Scheduled Service at times when it is appropriate to do so. Customers however have the peace of mind of knowing that for every Total Calculator Price obtained from the website there will be a “valid till” date up to which Participating Dealers will charge no more than the relevant Total Calculator Price for a Price Calculator Service. For the avoidance of doubt, any changes to the prices for a Price Calculator Service will only apply to Special Vehicles first sold after the date of the change.